Review offline sales
Some sales rung offline need a look once they reach Sahab; a manager reviews them in Offline sales to review and records a decision.
Sahab checks every offline sale again when it arrives. Most are recorded without a question, and some need a look, such as a sale beyond stock because another register sold the last unit meanwhile. Sahab never deletes such a sale or loses its cash; it puts it in Offline sales to review until you decide.
Before you start
- A Manager or the Owner reviews these sales. Each reason has its own permission: a sale beyond stock goes to whoever has Approve selling below zero stock, and a shift closed before syncing to whoever has Review drawer differences.
- A cashier does not review their own sale while someone else in the company has the permission.
Where to find sales to review
- Open Sales → Approvals inbox, and on the Waiting for me tab look for Offline sales to review after sync.
- Or press the link in the till's notice after syncing, which opens Offline sales to review.
The page has two tabs: Waiting and Reviewed. The Why column says why the sale needs a look. If the Sale column reads Not recorded yet, there is no sale in the books so far.
Two kinds of reason
A recorded sale, whose page shows The sale was recorded.: the sale is in the books and the stock, and you review it to know what happened. Reasons include:
- Sold beyond stock while offline
- Shift closed before the sale synced
- Sold after the offline window ended
- Discount above the limit without approval
A sale not recorded, whose page shows The sale is not recorded yet; the cash shows as a drawer difference until you decide. Reasons include:
- Total differs from the till
- Item, account or register no longer available
- Outside what offline selling allows
- Sold after the device was revoked
Record a decision
- Press the reference in the Offline reference column. The sale's page opens with the cashier, Till device, Rung at, Synced at and Details.
- If the sale was recorded, press its number under Sale and check the receipt.
- Decision shows the choice available for this reason: Reviewed — keep the sale for a recorded sale, or Dismiss — do not record the sale for one that was not.
- Write the Reason. It is required to dismiss, at least three characters.
- Press Record. Review recorded. shows, and the page shows your decision, who reviewed it and when. The sale moves to Reviewed.
Note: Dismissing deletes nothing. The offline sale, your decision and your reason are kept, and the cash the cashier took stays as a drawer difference for whoever reviews drawer differences.
What's next
- Sell offline — how the cashier sells when the connection drops.
- Set up registers and review shifts — reviewing drawer differences.
- Approve credit overrides and use the approvals inbox — everything waiting for your decision in one place.